Privacy Policy

Privacy Policy - PayMyTravel

Introduction

PayMyTravel (hereinafter "PMT") a brand of PayUTravel Private Limited, recognizes the importance of privacy of its users and also of maintaining confidentiality of the information provided by its users as a responsible data controller and data processer.

This Privacy Policy provides for the practices for handling and securing user's Personal Information (defined hereunder) by PMT and its subsidiaries and affiliates.

This Privacy Policy is applicable to any person (‘User’) who purchase, intend to purchase, or inquire about any product(s) or service(s) made available by PMT through any of PMT’s customer interface channels including its website, mobile site, mobile app & offline channels including call centers and offices (collectively referred herein as "Sales Channels").

For the purpose of this Privacy Policy, wherever the context so requires "you" or "your" shall mean User and the term "we", "us", "our" shall mean PMT. For the purpose of this Privacy Policy, Website means the website(s), mobile site(s) and mobile app(s).

By using or accessing the Website or other Sales Channels, the User hereby agrees with the terms of this Privacy Policy and the contents herein. If you disagree with this Privacy Policy please do not use or access our Website or other Sales Channels.

This Privacy Policy does not apply to any website(s), mobile sites and mobile apps of third parties, even if their websites/products are linked to our Website. User should take note that information and privacy practices of PMT’s business partners, advertisers, sponsors or other sites to which PMT provides hyperlink(s), may be materially different from this Privacy Policy. Accordingly, it is recommended that you review the privacy statements and policies of any such third parties with whom they interact.

This Privacy Policy is an integral part of your User Agreement with PMT and all capitalized terms used, but not otherwise defined herein, shall have the respective meanings as ascribed to them in the User Agreement.

USERS OUTSIDE THE GEOGRAPHICAL LIMITS OF INDIA

Please note that the data shared with PMT shall be primarily processed in India and such other jurisdictions where a third party engaged by PMT may process the data on PMT’s behalf. By agreeing to this policy, you are providing PMT with your explicit consent to process your personal information for the purpose(s) defined in this policy. The data protection regulations in India or such other jurisdictions mentioned above may differ from those of your country of residence.

If you have any concerns in the processing of your data and wish to withdraw your consent, you may do so by writing to the following email id: info@paymytravel.com. However, if such processing of data is essential for us to be able to provide service to you, then we may not be able to serve or confirm your bookings after your withdrawal of consent. For instance, if you want to book any international holiday package in fixed departures (group bookings), then certain personal information of yours like contact details, gender, dietary preferences, choice of room with smoking facility, any medical condition which may require specific attention or facility etc. may have to be shared by us with our vendors in each city where you will stay, and they may further process this information for making suitable arrangements for you during the holiday. Such sharing and processing of information may extend to the hotel where you will stay or the tour manager who will be your guide during the travel.

A withdrawal of consent by you for us to process your information may:

• severely inhibit our ability to serve you properly and in such case, we may have to refuse the booking altogether, or
• unreasonably restrict us to service your booking (if a booking is already made) which may further affect your trip or may compel us to cancel your booking.

TYPE OF INFORMATION WE COLLECT AND ITS LEGAL BASIS

The information as detailed below is collected for us to be able to provide the services chosen by you and also to fulfill our legal obligations as well as our obligations towards third parties as per our User Agreement.

"Personal Information" of User shall include the information shared by the User and collected by us for the following purposes:

Registration on the Website

Information which you provide while subscribing to or registering on the Website, including but not limited to information about your personal identity such as name, gender, marital status, religion, age, profile picture etc., your contact details such as your email address, postal addresses, frequent flyer number, telephone (mobile or otherwise) and/or fax numbers. The information may also include information such as your banking details (including credit/debit card) and any other information relating to your income and/or lifestyle; billing information payment history etc. (as shared by you).

Other information

We many also collect some other information and documents including but not limited to:

• Transactional history (other than banking details) about your e-commerce activities, buying behavior.
• Your usernames, passwords, email addresses and other security-related information used by you in relation to our Services.
• Data either created by you or by a third party and which you wish to store on our servers such as image files, documents etc.
• Data available in public domain or received from any third party including social media channels, including but not limited to personal or non-personal information from your linked social media channels (like name, email address, friend list, profile pictures or any other information that is permitted to be received as per your account settings) as a part of your account information.
• Information pertaining any other traveler(s) for who you make a booking through your registered PMT account. In such case, you must confirm and represent that each of the other traveler(s) for whom a booking has been made, has agreed to have the information shared by you disclosed to us and further be shared by us with the concerned service provider(s).
• If you request PMT to provide visa related services, then copies of your passport, bank statements, originals of the filled in application forms, photographs, and any other information which may be required by the respective embassy to process your visa application.

For international bookings, Users, in compliance with the Liberalized Remittance Scheme(LRS) of RBI or any other law may be required to provide details such as their PAN information or passport details number or any such information required by Service Provider. Such information shall be strictly used as per the aforesaid requirements only. In case a User does not wish to provide this information, PMT may not be able to process the booking. PMT will never share User’s PAN details without their prior consent unless otherwise such action is required by any law enforcement authority for investigation, by court order or in reference to any legal process.

In case you opt for contactless check-in at Hotels, then copies of your government identification like aadhar, driving license, election card etc., Self-declaration and any other information like date of birth, destination/origin of travel and place of residence that may be required by the concerned Hotel to honor your hotel booking.

Your Covid-19 Vaccination status and certificate in case you wish to avail any service for provision of which such Covid-19 vaccination related information is required or want to access your vaccination certificate at a later stage for travel related or any other purpose. PMT will never process the beneficiary id and other id details contained in the vaccination certificate.

HOW WE USE YOUR PERSONAL INFORMATION

The Personal Information collected maybe used in the following manner:

While making a booking

While making a booking, we may use Personal Information including, payment details which include cardholder name, credit/debit card number (in encrypted form) with expiration date, banking details, wallet details etc. as shared and allowed to be stored by you. We may also use the information of travelers list as available in or linked with your account. This information is presented to the User at the time of making a booking to enable you to complete your bookings expeditiously.

We may also use your Personal Information for several reasons including but not limited to:

• confirm your reservations with respective service providers;
• keep you informed of the transaction status;
• send booking confirmations either via sms or Whatsapp or any other messaging service;
• send any updates or changes to your booking(s);
• allow our customer service to contact you, if necessary;
• customize the content of our website, mobile site and mobile app;
• request for reviews of products or services or any other improvements;
• send verification message(s) or email(s);
• validate/authenticate your account and to prevent any misuse or abuse.
• contact you on your birthday/anniversary to offer a special gift or offer.

Surveys

We value opinions and comments from our Users and frequently conduct surveys, both online and offline. Participation in these surveys is entirely optional. Typically, the information received is aggregated, and used to make improvements to Website, other Sales Channels, services and to develop appealing content, features and promotions for members based on the results of the surveys. Identity of the survey participants is anonymous unless otherwise stated in the survey.

Marketing Promotions, Research and Programs

Marketing promotions, research and programs help us to identify your preferences, develop programs and improve user experience. PMT frequently sponsors promotions to give its Users the opportunity to win great travel and travel related prizes. Personal Information collected by us for such activities may include contact information and survey questions. We use such Personal Information to notify contest winners and survey information to develop promotions and product improvements. As a registered User, you will also occasionally receive updates from us about fare sales in your area, special offers, new PMT services, other noteworthy items (like savings and benefits on airfares, hotel reservations, holiday packages, car rentals and other travel services) and marketing programs.

In addition, you may look forward to receiving periodic marketing emails, newsletters and exclusive promotions offering special deals.

HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

PMT will retain your Personal Information on its servers for as long as is reasonably necessary for the purposes listed in this policy. In some circumstances we may retain your Personal Information for longer periods of time, for instance where we are required to do so in accordance with any legal, regulatory, tax or accounting requirements.

Where your personal data is no longer required we will ensure it is either securely deleted or stored in a way which means it will no longer be used by the business.

In case user wishes to delete their account, they can do so using this Link.

COOKIES AND SESSION DATA

Cookies

PMT uses cookies to personalize your experience on the Website and the advertisements that maybe displayed. PMT’s use of cookies is similar to that of any other reputable online companies.

Cookies are small pieces of information that are stored by your browser on your device's hard drive. Cookies allow us to serve you better and more efficiently. Cookies also allow ease of access, by logging you in without having to type your login name each time (only your password is needed); we may also use such cookies to display any advertisement(s) to you while you are on the Website or to send you offers (or similar emails – provided you have not opted out of receiving such emails) focusing on destinations which may be of your interest.

Most web browsers automatically accept cookies. Of course, by changing the options on your web browser or using certain software programs, you can control how and whether cookies will be accepted by your browser.

Automatic Logging of Session Data

Each time you access the Website your session data gets logged. Session data may consist of various aspects like the IP address, operating system and type of browser software being used and the activities conducted by the User while on the Website. We collect session data because it helps us analyze User’s choices, browsing pattern including the frequency of visits and duration for which a User is logged on. It also helps us diagnose problems with our servers and lets us better administer our systems.

WITH WHOM YOUR PERSONAL INFORMATION IS SHARED

Service Providers and suppliers: Your information shall be shared with the end service providers like airlines, hotels, bus service providers, cab rental, railways or any other suppliers who are responsible for fulfilling your booking. You may note that while making a booking with PMT you authorize us to share your information with the said service providers and suppliers.

COMPANIES IN THE SAME GROUP: In the interests of improving personalization and service efficiency, we may, under controlled and secure circumstances, share your Personal Information with our affiliate or associate entities.

BUSINESS PARTNERS and THIRD-PARTY VENDORS: We may also share certain filtered Personal Information to our corporate affiliates or business partners who may contact the customers to offer certain products or services.

DISCLOSURE OF INFORMATION

In addition to the circumstances described above, PMT may disclose User's Personal Information if required to do so:

• by law, required by any enforcement authority for investigation, by court order or in reference to any legal process;
• to conduct our business;
• for regulatory, internal compliance and audit exercise(s)
• to secure our systems; or
• to enforce or protect our rights or properties.

USER GENERATED CONTENT

PMT provides an option to its users to post their experiences by way of reviews, ratings and general poll questions. The UGC that PMT collects may be of the following kinds:

• Review and Ratings
• Question and Answers
• Crowd Source Data Collection (poll questions).

HOW CAN YOU OPT-OUT OF RECEIVING OUR PROMOTIONAL E-MAILS?

You will occasionally receive e-mail updates from us about fare sales in your area, special offers, new PMT services, and other noteworthy items. If you wish not to receive them, please click on the "unsubscribe" link or follow the instructions in each e-mail message.

PERMISSIONS REQUIRED FOR USING OUR MOBILE APPLICATIONS

When the PMT app is installed on your phone or tablet, a list of permissions appear and are needed for the app to function effectively.

Android permissions:

• Device & App history: OS name, version, mobile network, etc.
• Camera: Upload profile picture, leave reviews.
• Identity: Auto-fill email IDs, Google/FB login.
• Location: Location specific deals, nearest airport/city.
• SMS: OTP validation.
• Phone: Cal customer centers directly.
• Contacts: Social features.
• Photo/ Media/ Files: Map data storage.
• Wi-Fi connection information: Optimize experience.
• Device ID & Call information: Unique identification.
• Calendar: Travel plan on calendar.
• Bluetooth: Third party services like smart locks.
• Video/Audio: Video reviews.

IOS Permissions:

• Notifications: Deals and travel updates.
• Contacts: Social features.
• Location: Location specific deals.

HOW WE PROTECT YOUR PERSONAL INFORMATION?

All payments on the Website are secured. This means all Personal Information you provide is transmitted using TLS (Transport Layer Security) encryption.

WITHDRAWAL OF CONSENT AND PERMISSION

You may withdraw your consent to submit any or all Personal Information or decline to provide any permissions. You may withdraw your consent by sending an email to info@paymytravel.com

YOUR RIGHTS QUA PERSONAL INFORMATION

You may access your Personal Information from your user account with PMT. If you don’t have such a user account, then you write to info@paymytravel.com

ELIGIBILITY TO TRANSACT WITH PMT

You must atleast 18 years of age to transact directly with PMT and also to consent to the processing of your personal data.

CHANGES TO THE PRIVACY POLICY

We reserve the rights to revise the Privacy Policy from time to time to suit various legal, business and customer requirement. We will duly notify the users as may be necessary.

You may always submit concerns regarding this Privacy Policy via email to us at info@paymytravel.com. PMT shall endeavor to respond to all reasonable concerns and inquires.

Privacy Policy (EU, UK and US)

Introduction

PayMyTravel, (hereinafter referred as ‘PMT’ or ‘the Company’ or ‘we’) is committed to our client’s privacy and security and to taking steps designed to secure your personal and financial information.

This document describes how we use and process your personal data, provided in a readable and transparent manner. It also tells you what rights you can exercise in relation to your personal data and how you can contact us.

The processing of personal data when using the Services

PMT collects and uses information you provide to us. When you make a reservation, you are (at a minimum) asked for your name and email address. Depending on the reservation, we may also ask for your home address, telephone number, payment information, date of birth, current location, and preferences.

If you create a user account, we’ll also store your personal settings, uploaded photos, and reviews of previous bookings.

Personal data you give us about others

Of course, you might not simply be making a reservation for yourself. You might be taking a trip/stay with other people or making a reservation on someone else’s behalf. At this point, we have to make it clear that it’s your responsibility to ensure that the person or people you have provided personal data about are aware that you’ve done so.

Personal data we collect automatically

Whether or not you end up making a reservation, when you visit our websites or apps, we automatically collect certain information. This includes your IP address, the date and time you accessed our services, and information about your computer’s hardware and software.

Personal data we receive from other sources

We may also receive information about you from other sources. These include business partners, such as affiliate partners, subsidiaries of the PayUTravel Private Limited corporate group.

Why do we collect and use your personal data?

Your personal data may be used in the following ways:

• Booking Arrangement: To complete and administer your online booking arrangement.
• Customer service: To provide international customer service 24/7.
• Account facilities: To administer your account, manage bookings, and personal settings.
• Online groups: To connect and interact with other travelers.
• Marketing activities: to send news about travel-related products and services, and individualized offers.
• Communicating with you: Responding to requests, handling queries.
• Call monitoring: For quality control, training, and fraud detection.
• Promotion of a safe and trustworthy service: detect and prevent fraud.
• Legal purposes: handle legal claims, regulatory investigations.

Data sharing with third parties

In certain circumstances, we’ll share your personal data with third parties:

• The booking agency you booked: To complete your booking arrangement.
• Connectivity Providers: To finalize and administer your reservation.
• Your local PMT office: To support the use of PMT services.
• Third-party service providers: For customer support, market research, fraud detection, insurance, payment.
• Marketing services: With advertising partners.
• Competent authorities: law enforcement, if required by law.
• Business partners: For distribution and advertising.

International Data Transfers

PMT is a global business. The data that we collect from you could be made accessible from, transferred to, or stored in countries which may not have the same data protection laws as the country in which you initially provided the information. In such cases, we will protect your data as described in this Privacy Statement.

How is personal data shared within the PMT corporate group?

We may receive personal data about you from other companies in the PayUTravel Private Limited corporate group, or share your personal data with them for services, customer support, fraud detection, analytics, and compliance.

How is your personal data shared and further processed for insurance services?

When offering insurance, PMT may have to use and share personal data that is relevant to the insurance product.

How does PMT process communications?

PMT accesses communications and may use automated systems to review, scan, and analyse communications for security, fraud prevention, compliance, multiple other reasons.

How does PMT make use of social media?

We use social media to facilitate the use of online reservation services, promote products, and improve our services. This includes signing in with social media, social media plugins, and other services.

What security and retention procedures does PMT put in place?

We have procedures in place to prevent unauthorised access to, and the misuse of, personal data. We use appropriate business systems and procedures to protect and safeguard the personal data you give us.

How does PMT treat personal data belonging to children?

Our services aren’t intended for children under 16 years old, and we’ll never collect their data unless it’s provided by (and with the consent of) a parent or guardian.

Your rights

You have the following rights with respect to your personal data:

• General rights: information, access, correction, deletion, restriction, objection, portability.
• Rights to object to processing based on legitimate interests.
• Rights to object to direct marketing.

The Data Rights of the Citizens of California

You may have certain data rights under state privacy laws. You may have the right to opt out of the processing of your personal data for targeted advertising.

No sale of personal information: Personal information of consumers has not been sold by PMT as of now.

Non-discrimination Declaration: Any consumer who exercises their rights will not be subject to discrimination.

How can you exercise your rights?

You can ask us for a copy of your data, inform us of changes, ask us to erase/block/restrict processing. If you have a PMT user account, you can access a lot of your personal data through our website or apps.

Contact by e-mail

When you contact us by e-mail, we will store the data you provide so we can answer your questions.

Use of cookies

This website uses Persistent / Permanent cookies and Session cookies to make the website more user-friendly and efficient.

Notice for Individuals Located in Europe

If you are in the European Economic Area, United Kingdom and/or Switzerland, the policies in this section are specific to you. We will only contact individuals located in Europe by electronic means based on our legitimate interests or the individual’s consent.

Legal Bases for Processing: Contract, Consent, Legitimate Interest.

How to contact us

PMT’s Data Protection Officer is responsible for monitoring compliance. Please contact us at info@paymytravel.com

Our cookie statement may also be updated from time to time. However, we recommend that you visit this page regularly to stay up to date.

PayMyBiz Privacy Policy

About Policy

PayMyTravel, (hereinafter "PMT") recognizes the importance of privacy of its users and also of maintaining confidentiality of the information provided by its users as a responsible data processer.

This Privacy Policy describes how PayMyTravel (hereinafter "PMT") ("we," "us," or "our") collects, uses, and shares personal information of employees (“you”) of our corporate clients, ("Your Organisation/Employer" or "you") who use our service platform PayMyBiz through our website or application to book flights, hotels, cabs and buses. We are committed to protecting your privacy and handling your personal information responsibly.

Personal Information We Collect

We collect the following categories of personal information necessary for fulfilling our contractual obligations to you or your organisation/employer and providing the Platform's services:

Personnel Information:

• Gender
• Business Email Address
• Business Phone Number
• Department
• Manager Details

Travel Information:

• Details associated with Booking ID/PNR for bookings made through PayMyBiz
• Flight Details (E.g. - Flight Number, Airline, Departure/Arrival Times, PNR)
• Hotel/Accommodation Details (E.g. – Hotel/Accommodation Name, Check-in/Check-out dates, Room Type)
• Any special requests made associated with bookings
• Frequent Flyer Numbers (If Applicable)

Payment Information:

• Wallet Details
• Credit Card Details
• Billing Address

Account Activity Information:

• Login times
• Search history
• Booking history
• Interactions with customer support

Technical Information:

• IP address
• Browser type
• Device information
• Operating system

How We Use It

We use your personal information for the following purposes:

• Providing and Managing the Platform: To create and manage your user account, process your travel bookings, provide customer support.
• Facilitating Travel Arrangements: To communicate with airlines, hotels, and other travel providers.
• Communicating with You: To send you booking confirmations, travel updates.
• Complying with Legal Obligations: To comply with applicable laws and regulations.

Who We Share It With

We may share your personal information with the following categories of recipients:

• Travel Providers: Airlines, hotels, car rental companies, etc.
• Third-Party Service Providers: Payment processing, IT services, customer support.
• Your Employer/Organisation: For expense management, travel policy compliance.
• Legal Authorities: If required by law.

International Data Transfers

Your personal information may only be shared with entities outside of Indian National Territory in case you are traveling to an international destination wherein bookings are made through the use of our PayMyBiz platform. We may share your personal information to international entities such as Embassies as well as International Service Providers solely for the purpose of fulfilment of bookings made through PayMyBiz.

Your Rights

You may have certain rights regarding your personal information, subject to applicable law, including the right to access, correct, or delete your information. As we primarily process your information on behalf of your employer/organisation, please contact your company's dedicated point of contact/department regarding any requests related to your personal data.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including the duration of our contract with your organisation/employer and for a reasonable period thereafter to comply with applicable legal obligations.

Security

We have taken extensive technical and operational security precautions to protect your data from being accidentally or intentionally manipulated, lost, destroyed, or accessed by unauthorized persons. All payments on the Website are secured using TLS encryption.

Changes to this Policy

We reserve the rights to revise the Privacy Policy from time to time. We will duly notify the users as may be necessary. You may always submit concerns regarding this Privacy Policy via email to us at info@paymytravel.com.

Contact Us

PMT’s Data Protection Officer is responsible for monitoring compliance with relevant legislation in relation to the protection of personal data. Please contact us at info@paymytravel.com

Our cookie statement may also be updated from time to time. If these updates are substantial, particularly relevant to you or impact your data protection rights, we’ll contact you about them. However, we recommend that you visit this page regularly to stay up to date.