Agreement Between User and PayMyTravel
APPLICABILITY
This User Agreement along with Terms Of Service
(collectively, the "User Agreement") forms the terms and conditions
for the use of services and products of PayMyTravel (hereinafter
"PMT") a brand of PayUTravel Private Limited.
Any person ("User") who inquiries about or
purchases any products or services of PMT India (i.e., where country/region
selected is India) through its websites, mobile applications, sales persons,
offices, call centers, branch offices, franchisees, agents etc. (all the
aforesaid platforms collectively referred to as "Sales Channels")
agree to be governed by this User Agreement. The websites and the mobile
applications of PMT are collectively referred to as 'Website'.
Both User and PMT are individually referred to as 'Party'
and collectively referred to as 'Parties' to the User Agreement.
"Terms of Service" available on PMT's website
details out terms & conditions applicable on various services or products
facilitated by PMT. The User should refer to the relevant Terms of Service
applicable for the given product or service as booked by the User. Such Terms
of Service are binding on the User.
ELIGIBILITY TO USE
The User must be atleast 18 years of age and must possess
the legal authority to enter into an agreement so as become a User and use the
services of PMT. If you are a minor or are below the age of 18 years, you shall
not register as a User of the Website and shall not transact on or use the
Website.
As a minor if you wish to use or transact on the Website,
such use or transaction shall only be made by a person of legal contracting age
(legal guardian or parents). We reserve the right to terminate your membership
and/or block access to the Website if it is discovered that you are a minor or
incompetent to contract according to the law or any information pertaining to
your age entered at the time of creation of account is false.
Before using the Website, approaching any Sales Channels or
procuring the services of PMT, the Users shall compulsorily read and understand
this User Agreement, and shall be deemed to have accepted this User Agreement
as a binding document that governs User's dealings and transactions with PMT.
If the User does not agree with any part of this Agreement, then the User must
not avail PMT's services and must not access or approach the Sales Channels of
PMT.
All rights and liabilities of the User and PMT with respect
to any services or product facilitated by PMT shall be restricted to the scope
of this User Agreement.
CONTENT
All content provided through various Sales Channels,
including but not limited to audio, images, software, text, icons and such
similar content ("Content"), are registered by PMT and protected
under applicable intellectual property laws. User cannot use this Content for
any other purpose, except as specified herein.
User agrees to follow all instructions provided by PMT which
will prescribe the way such User may use the Content.
There are a number of proprietary logos, service marks and
trademarks displayed on the Website and through other Sales Channels of PMT, as
may be applicable. PMT does not grant the User a license, right or authority to
utilize such proprietary logos, service marks, or trademarks in any manner. Any
unauthorized use of the Content, will be in violation of the applicable law.
WEBSITE
The Website is meant to be used by bonafide User(s) for a
lawful use.
User shall not distribute exchange, modify, sell or transmit
anything from the Website, including but not limited to any text, images, audio
and video, for any business, commercial or public purpose.
The User Agreement grants a limited, non-exclusive,
non-transferable right to use this Website as expressly permitted in this User
Agreement. The User agrees not to interrupt or attempt to interrupt the
operation of the Website in any manner whatsoever.
Access to certain features of the Website may only be
available to registered User(s). The process of registration, may require the
User to answer certain questions or provide certain information that may or may
not be personal in nature. Some such fields may be mandatory or optional. User
represents and warrants that all information supplied to PMT is true and
accurate.
PMT reserves the right, in its sole discretion, to terminate
the access to the Website and the services offered on the same or any portion
thereof at any time, without notice, for general maintenance or any other
reason whatsoever.
PMT will always make its best endeavors to ensure that the
content on its websites or other sales channels are free of any virus or such
other malwares. However, any data or information downloaded or otherwise
obtained through the use of the Website or any other Sales Channel is done
entirely at the User's own discretion and risk and they will be solely
responsible for any damage to their computer systems or loss of data that may
result from the download of such data or information.
PMT reserves the right to periodically make improvements or
changes in its Website at any time without any prior notice to the User.
User(s) are requested to report any content on the Website which is deemed to
be unlawful, objectionable, libelous, defamatory, obscene, harassing, invasive
to privacy, abusive, fraudulent, against any religious beliefs, spam, or is
violative of any applicable law to info@paymytravel.com.
On receiving such report, PMT reserves the right to investigate and/or take
such action as the Company may deem appropriate.
User(s) shall not host, display, upload, publish, transmit
or share any information on PMT’s website or app which:
PROCEDURE TO REPORT OBJECTIONABLE/INFRINGING CONTENT
User(s) can report any content on the Website/App which is
deemed to be unlawful, objectionable, libelous, defamatory, obscene, harassing,
invasive to privacy, abusive, fraudulent, against any religious beliefs, spam,
or is violative of any applicable law.
If the individual is of the view that any content on or
listings on PMT contains any objectionable or infringing content, User(s) may
fill out and submit the at info@paymytravel.com.
PMT shall endeavor to review all complete and valid complaints within the
prescribed timeframe under applicable law.
The information shared as part of the complaint shall a)
clearly identify the violations b) Location of the material on the Website,
including but not limited to the link of the infringing material c) In case of
any IP violations, proof of ownership of such IP and d) contact information
Complainant consents that PMT shall share the contents of
any complaint with necessary third parties including without limitation the
accused parties involved to determine the respective rights and liabilities
against any allegedly illegal content.
PMT shall make commercially reasonable efforts to resolve
all content related complaints within the time period prescribed under
applicable law provided that:
BOOKINGS BY TRAVEL AGENTS
Except with the prior registration with PMT as B2B agents,
priority partner or a franchisee, and explicit permission of PMT to use the
Website, all travel agents, tour operators, consolidators or aggregators
("Travel Agents") are barred from using this Website for any
commercial or resale purpose. If any such bookings are detected, PMT reserves
the right, including without limitation, to cancel all such bookings
immediately without any notice to such travel agents and also to withhold
payments or any refunds thereto. PMT shall not be held liable for any
incidental loss or damage that may arise from the bookings made by any person
through such Travel Agents. The liability in case of such cancellations shall
be solely borne by such Travel Agents.
All discounts and offers mentioned on the Website are
applicable only to the User(s) of PMT for legitimate bookings.
LIMITED LIABILITY OF PMT
Unless PMT explicitly acts as a reseller in certain
scenarios, PMT always acts as a facilitator by connecting the User with the
respective service providers like airlines, hotels, restaurants, bus operators
etc. (collectively referred to as "Service Providers"). PMT's
liability is limited to providing the User with a confirmed booking as selected
by the User.
Any issues or concerns faced by the User at the time of
availing any such services shall be the sole responsibility of the Service
Provider. PMT will have no liability with respect to the acts, omissions,
errors, representations, warranties, breaches or negligence on part of any
Service Provider.
Unless explicitly committed by PMT as a part of any product
or service:
By making a booking, User understands PMT merely provides a
technology platform for booking of services and products and the ultimate
liability rests on the respective Service Provider and not PMT. Thus the
ultimate contract of service is between User and Service Provider.
User further understands that the information displayed on
the Website with respect to any service is displayed as furnished by the
Service Provider. PMT, therefore cannot be held liable in case if the
information provided by the Service Provider is found to be inaccurate,
inadequate or obsolete or in contravention of any laws, rules, regulations or
directions in force.
USER'S RESPONSIBILITY
Users are advised to check the description of the services
and products carefully before making a booking. User(s) agree to be bound by
all the conditions as contained in booking confirmation or as laid out in the
confirmed booking voucher. These conditions are also to be read in consonance
with the User Agreement.
If a User intends to make a booking on behalf of another
person, it shall be the responsibility of the User to inform such person about
the terms of this Agreement, including all rules and restrictions applicable
thereto.
The User undertakes to abide by all procedures and
guidelines, as modified from time to time, in connection with the use of the
services available through PMT. The User further undertakes to comply with all
applicable laws, regulations, orders, directions etc. issued by either the
Central Government, State Government, District Authorities or any other
statutory body empowered to do so w.r.t use of services or for each
transaction.
The services are provided on an "as is" and
"as available" basis. PMT may change the features or functionality of
the services being provided at any time, in its sole discretion, without any
prior notice. PMT expressly disclaims all warranties of any kind, whether
express or implied, including, but not limited to the implied warranties of
merchantability, reasonably fit for all purposes. No advice or information,
whether oral or written, which the User obtains from PMT or through the
services opted shall create any warranty not expressly made herein or in the
terms and conditions of the services.
User also authorizes PMT's representative to contact such
user over phone, message and email. This consent shall supersede any
preferences set by such User through national customer preference register
(NCPR) or any other similar preferences.
SECURITY AND ACCOUNT RELATED INFORMATION
While registering on the Website, the User will have to
choose a password to access that User's account and User shall be solely
responsible for maintaining the confidentiality of both the password and the
account as well as for all activities on the account. It is the duty of the
User to notify PMT immediately in writing of any unauthorized use of their
password or account or any other breach of security. PMT will not be liable for
any loss that may be incurred by the User as a result of unauthorized use of
the password or account, either with or without the User's knowledge. The User
shall not use anyone else's account at any time.
User understands that any information that is provided to
this Website may be read or intercepted by others due to any breach of security
at the User's end.
PMT keeps all the data in relation to credit card, debit
card, bank information etc. secured and in an encrypted form in compliance with
the applicable laws and regulations. However, for cases of fraud detection,
offering bookings on credit (finance) etc., PMT may at times verify certain
information of its Users like their credit score, as and when required.
Additionally, PMT may share your Personal Information in an
anonymized and/ or aggregated form with a third party that PMT may engage to
perform certain tasks on its behalf, including but not limited to payment
processing, data hosting, data processing , credit score and assessing credit
worthiness for offering bookings on credit in accordance with the applicable
laws.
PMT adopts the best industry standard to secure the
information as provided by the User. However, PMT cannot guarantee that there
will never be any security breach of its systems which may have an impact on
User's information too.
The data of the User as available with PMT may be shared
with concerned law enforcement agencies for any lawful or investigation purpose
without the consent of the User.
FEES AND PAYMENT
In addition to the cost of booking as charged by the Service
Providers, PMT reserves the right to charge certain fees in the nature of
convenience fees or service fees. PMT further reserves the right to alter any
and all fees from time to time. Any such additional fees, including fee towards
any modifications thereof, will be displayed to the User before confirming the
booking or collecting the payment from such User.
In cases of short charging of the booking amount, taxes,
statutory fee, convenience fee etc., owing to any technical error or other
reason, PMT shall reserve the right to deduct, charge or claim the balance
amount from the User and the User shall pay such balance amount to PMT. In
cases where the short charge is claimed prior to the utilization of the
booking, PMT will be at liberty to cancel such bookings if the amount is not
paid before the utilization date.
Any increase in the price charged by PMT on account of
change in rate of taxes or imposition of new taxes, levies by Government shall
have to be borne by the User. Such imposition of taxes, levies may be without
prior notice and could also be retrospective but will always be as per
applicable law.
In the rare circumstance of a booking not getting confirmed
for any reason whatsoever, PMT will process the refund of the booking amount
paid by the User and intimate the User about the same. PMT is not under any
obligation to provide an alternate booking in lieu of or to compensate or
replace the unconfirmed booking. All subsequent bookings will be treated as new
transactions. Any refunds occasioned by cancellations (including user initiated
cancellations, service provider initiated cancellations or force majeure
related cancellations) shall be processed as per the policies of the service
provider and subject to receipt of refunds from service provider. Service
providers have absolute control over the refund policy, and the service
provider is solely responsible for determining the amount of refund to be
provided. PMT shall make all efforts to process refunds within 24 hours of
receipt of refund from the service provider. For refunds relating to
transactions more than 6 months old, PMT shall make all efforts to process
refunds within 96 hours post receipt of refund from service provider and
receipt of banking details from customer. Please reach out to the grievance
officer if you have reason to believe that a refund has not been processed
within these timelines.
The User shall be completely responsible for all charges,
fees, duties, taxes, and assessments arising out of the use of the service, as
per the applicable laws
The User agrees and understands that all payments shall only
be made to bank accounts of PMT. PMT or its agents, representatives or
employees shall never ask a customer to transfer money to any private account
or to an account not held in the name of PMT. The User agrees that if that user
transfers any amount against any booking or transaction to any bank account
that is not legitimately held by PMT or to any personal account of any person,
PMT shall not be held liable for the same. User shall not hold any right to
recover from PMT any amount which is transferred by the User to any third
party.
The User will not share his personal sensitive information
like credit/debit card number, CVV, OTP, card expiry date, user IDs, passwords
etc. with any person including the agents, employees or representatives of PMT.
The User shall immediately inform PMT if such details are demanded by any of
its agents' employees or representatives. PMT shall not be liable for any loss
that the User incurs for sharing the aforesaid details.
Refunds, if any, on cancelled bookings will always be
processed to the respective account or the banking instrument (credit card,
wallet etc.) from which payment was made for that booking.
Booking(s) made by the User through PMT are subject to the
applicable cancellation policy as set out on the booking page or as
communicated to the customers in writing.
PMT provides various modes of making payments on the Website
for transacting, like UPI, Credit/Debit Cards of various banks, Net Banking
facility of all major banks, PMT and third party Wallets, Gift Cards, EMI and
more.
USAGE OF THE MOBILE NUMBER, COMMUNICATION DETAILS OF THE
USER BY PMT
PMT will send booking confirmation, itinerary information,
cancellation, payment confirmation, refund status, schedule change or any such
other information relevant for the transaction or booking made by the User, via
SMS, internet-based messaging applications like WhatsApp, voice call, e-mail or
any other alternate communication detail provided by the User at the time of
booking.
PMT may also contact the User through the modes mentioned
above for any pending or failed bookings, to know the preference of the User
for concluding the booking and also to help the User for the same.
The User hereby unconditionally consents that such
communications via SMS, internet-based messaging applications like WhatsApp,
voice call, email or any other mode by PMT are:
The User will indemnify PMT against all types of losses and
damages incurred by PMT due to any action taken by TRAI, Access Providers (as
per TRAI regulations) or any other authority due to any erroneous complaint
raised by the User on PMT with respect to the communications mentioned above or
due to a wrong number or email id being provided by the User for any reason
whatsoever.
INSURANCE
Unless explicitly provided by PMT in any specific service or
deliverable, obtaining sufficient insurance coverage is the obligation of the
User. In no case PMT shall accept any claims arising out of such scenarios.
Insurance, if any provided as a part of the service or
product by PMT shall be as per the terms and conditions of the third-party
insurance company. PMT merely acts as a facilitator in connecting the User with
insurance company. The User shall contact the insurance company directly for
any claims or disputes. PMT shall not be held liable in case of partial
acceptance or denial of the claims by the insurance company.
TCS Compliance
TCS on Overseas tour packages:
'Overseas tour package' means any tour package which offers
visit to a country or countries or territory or territories outside India and
includes expenses for travel or hotel stay or boarding or lodging or any other
expenditure of similar nature or in relation thereto.
‘Specified Person’ means a person defined as per provisions
of Section 206CCA(3) of Income Tax Act, 1961.
The User is liable to pay Tax collected at source (TCS) on
booking of an ‘Overseas tour package’ at an appropriate rate over and above the
price charged for such package in compliance with the provisions of Section
206C (1G)(b) of the Income Tax Act, 1961. PMT will deposit the TCS amount so
collected with the Government and issue appropriate document/certificate to the
User in compliance with aforesaid provision.
The User is required to provide a valid PAN of
User/Traveler(s) at the time of booking an overseas tour package with PMT. The
User understands and agrees that PMT, at the time of booking or at a later
stage, will validate the PAN provided by the User to check compliance of
provisions of Section 206CC of Income Tax Act. The User agree that in case the
PAN is found to be invalid, or it does not belong to User/traveler(s), PMT has
an obligation to cancel the booking in compliance with the law and process the
refund as per the cancellation policy applicable to said booking.
The User further understand and agrees that PMT would also,
at the time of booking or at a later stage, validate User/traveler(s) PAN as
per the provisions of Section 206CCA of Income Tax Act and if on validation the
User qualifies as a ‘Specified person’, the User agrees to pay TCS to PMT at
such higher rate as may be applicable under section 206CCA. The User agrees to
pay the additional TCS amount to PMT where, as a result of validation under
section 206CCA, the TCS collected at the time of booking fall short of the
applicable rate of TCS. If User fails or disagree to pay the additional TCS,
PMT has the right to cancel the booking and process appropriate refund as per
the cancellation policy applicable to such booking.
COMPLIANCE OF LIBERALIZED REMITTANCE SCHEME (LRS)
The RBI mandates collection of PAN details for all
transactions made under Liberalized Remittance Scheme (LRS)which include any
international booking made on the Website or through Sales Channels. The User
warrants and confirms that PAN details of the User/traveler will be shared by
the User on or before the cut-off date prescribed by PMT either at the time of
booking or after the booking is made. In case the traveler is a minor, PMT will
require PAN details of the parent/guardian of such minor. The User further
confirms that non-compliance of this requirement may result in cancellation of
the booking.
The User warrants and confirms that the total amount of
foreign exchange purchased or remitted during the current financial year,
through all sources in India (including the current transaction) falls within
the permissible limit prescribed by the RBI. In case the limit gets breached
before the actual remittance request is approved by the AD Bank, PMT has an
obligation to cancel the booking in compliance with the law and process refund
as per cancellation policy applicable to said booking. The User further confirms
that foreign exchange, if any, purchased by User for the purpose of
international travel under the current booking will be utilized for the purpose
indicated above.
The User authorizes PMT to retrieve User’s/ traveler’s (in
case booking on someone’s behalf) PAN details from Users profile, previous
bookings or share User/traveller’s data with third party(ies) for collecting or
verifying PAN details solely for the purposes mentioned in this Agreement.
The User understands PMT does not collect User’s PAN details
without consent. If the User wishes to opt of providing the same or wishes to
delete it if already provided, the User may do so by accessing the profile
information through the Desktop.
The User authorizes PMT to share User/traveler data with
third party(ies) for collecting or verifying PAN details of User/traveler.
OBLIGATION TO OBTAIN VISA
International bookings made through PMT are subject to the
requirements of visa including but not limited to transit visa, OK TO BOARD
which are to be obtained by the User as per the requirement of their travel
bookings and the requirements of the countries the User intends to visit or
transit through.
PMT is not responsible for any issues, including inability
to travel, arising out of such visa requirements and is also not liable to
refund any amount to the User for being unable to utilize the booking due to
absence or denial of visa, irrespective whether or not the User has availed the
services of PMT for the visa process too. Refund, if any, will be as per the
applicable terms of booking and cancellation policy.
FORCE MAJEURE
There can be exceptional circumstances where PMT and / or
the Service Providers may be unable to honor the confirmed bookings due to
various reasons like act of God, labor unrest, insolvency, a pandemic, an
epidemic, business exigencies, government decisions, terrorist activity, any
operational and technical issues, route and flight cancellations etc. or any
other reason beyond the control of PMT. If PMT has advance knowledge of any
such situations where dishonor of bookings may happen, it will make its best
efforts to provide similar alternative to the User or refund the booking amount
after deducting applicable service charges, if supported and refunded by that
respective service operators. The User agrees that PMT being merely a
facilitator of the services and products booked, cannot be held responsible for
any such Force Majeure circumstance. The User has to contact the Service
Provider directly for any further resolutions and refunds.
The User agrees that in the event of non-confirmation of
booking due to any technical reasons (like network downtime, disconnection with
third party platforms such as payment gateways, banks etc.) or any other
similar failures, PMT’s obligation shall be limited refunding the booking
amount, if any, received from the customer. Such refund shall completely
discharge PMT from all liabilities with respect to that transaction. Additional
liabilities, if any, shall be borne by the User.
In no event shall PMT and be liable for any direct,
indirect, punitive, incidental, special or consequential damages, and any other
damages like damages for loss of use, data or profits, arising out of or in any
way connected with the use or performance of the Website or any other Sales
Channel.
ADVERTISERS ON PMT, AND LINKED WEBSITES
The Website may contain links to third party websites. PMT
does not control such websites and is not responsible for its contents. If a
User accesses any third-party website, the same shall be done entirely at the
User's risk and PMT shall assume no liability for the same.
PMT is not responsible for any errors, omissions or
representations on any of its pages, links or any linked website pages to the
extent such information is updated or provided directly by the Service
Providers or the advertisers.
PMT does not endorse any advertisers on its Website, or any
linked sites in any manner. The Users are requested to verify the accuracy of
all information provided on the third-party web pages.
The linked sites are not under the control of PMT and hence
PMT is not responsible for the contents of any linked site(s) or any further
links on such site(s), or any changes or updates to such sites. PMT is
providing these links to the Users only as a convenience.
RIGHT TO REFUSE
RIGHT TO REFUSAL BY PMT:
PMT at its sole discretion reserves the right to not accept
any booking without assigning any reason thereof.
PMT will not provide any service or share confirmed booking
details till such time the complete consideration is received from the User.
In addition to other remedies and recourse available to PMT
under this User Agreement or under applicable law, PMT may limit the User's
activity, warn other users of the User's actions, immediately suspend or
terminate the User's registration, or refuse to provide the User with access to
the Website if:
Once a User has been suspended or terminated, such User
shall not register or attempt to register with PMT with different credentials,
or use the Website in any manner whatsoever until such User is reinstated by
PMT. PMT may at any time in its sole discretion reinstate suspended users.
If a User breaches this User Agreement, PMT reserves the
right to recover any amounts due to be paid by the User to PMT, and to take
appropriate legal action as it deems necessary.
The User shall not write or send any content to PMT which
is, or communicate with PMT using language or content which is:
If the User violates any of the aforesaid terms, PMT shall
be at liberty to take appropriate legal action against the User.
RIGHT TO REFUSAL BY END SERVICE PROVIDER:
User agrees that that the end service provider may refuse to
provide the service(s), agreed to be provided to the User, for any booking made
through PMT with/without assigning any reasons or owing to reasons including
but not limited to behavioural issues, public safety, health hazards,
infectious diseases, government orders/notification etc. In such scenarios of
refusal, the liability that may ensue shall solely vest with the end service
provider as it is outside the purview of PMT and the User agrees that any
claim, refund or damages against such refusal shall lie solely against the end
service provider and not PMT.
RIGHT TO CANCEL
The User expressly undertakes to provide PMT with correct
and valid information while making use of the Website under this User
Agreement, and not to make any misrepresentation of facts. Any default on part
of the User would disentitle the User from availing the services from PMT.
In case PMT discovers or has reasons to believe at any time
during or after receiving a request for services from the User that the request
for services is either unauthorized or the information provided by the User or
any of the travelers is not correct or that any fact has been misrepresented by
that User, PMT shall be entitled to appropriate legal remedies against the
User, including cancellation of the bookings, without any prior intimation to
the User. In such an event, PMT shall not be responsible or liable for any loss
or damage that may be caused to the User or any other person in the booking, as
a consequence of such cancellation of booking or services.
If any judicial, quasi-judicial, investigation agency,
government authority approaches PMT to cancel any booking, PMT will cancel the
same without approaching the concerned User whose booking has been cancelled.
The User shall not hold PMT responsible for any loss or
damage arising out of measures taken by PMT for safeguarding its own interest
and that of its genuine customers. This would also include PMT denying or
cancelling any bookings on account of suspected fraud transactions.
FAKE CALLS AND OTHER SIMILAR PHISHING, SPAMMING OR
FRAUDULENT ACTIVITIES
PMT's employees or authorized representatives will never
contact a User asking for his/ her credit or debit card number, expiry date,
CVV, net banking login, passwords, OTP etc. nor will they ever request for a
fund transfer to a personal or an individual bank account. Further, they will
also not ask a User to install any third-party applications that enable them to
view a User's mobile or computer screen.
Acting on any of these requests may make you a victim of
fraud, and may potentially lead to loss of your valuable money or information.
If you are ever asked for any of the aforesaid information,
please report it immediately on info@paymytravel.com.
INDEMNIFICATION
The User agrees to indemnify, defend and hold harmless PMT,
its affiliates and their respective officers, directors, lawful successors and
assigns from and against any and all losses, liabilities, claims, damages,
costs and expenses (including legal fees and disbursements in connection
therewith and interest chargeable thereon) asserted against or incurred by such
indemnified persons, that arise out of, result from, or may be payable by
virtue of, any breach of any representation or warranty provided by the User,
or non-performance of any covenant by the User.
The User shall be solely liable for any breach of any
country specific rules and regulations or general code of conduct and PMT
cannot be held responsible for the same.
COVID-19 RELATED TERMS & CONDITIONS:
User agrees that due to recent outbreak of COVID-19
pandemic, which has been declared as a national disaster by the Government of
India, there may be instances, where the end service provider either cancels
the booking or refuses to provide the services, as agreed with the User, by
assigning or not assigning any specific reason for such refusal. Refusal of
service may be due to the reasons including but not limited to the User:
In such cases PMT will assume no liability for the refusal
of service by the end service provider. The User also agrees that refund, if
any, for such bookings will be processed by PMT to the User subject to receipt
of the same from the end service provider.
User further understands that due to the outbreak of
COVID-19, the Central Government through its ministries, State Governments and
statutory bodies have/may come up with detailed set of guidelines or standard
operating procedure (SOP) that a traveler will have to follow in order to
undertake the travel.
The User agrees to abide with all such guidelines/SOP while
undertaking any travel. Failure to abide by such detailed set of
guidelines/SOP, may lead to a situation where the service provider or any
person authorized by the Central Government, State Government or statutory body
may disallow the User to undertake the travel. In such circumstances, PMT will
not be held liable for such refusal to travel and refund, if any, shall be
strictly as per the terms of the service provider.
User understands that the Central Government, State
Governments and various other bodies, may mandate downloading of Arogya Setu
App or submitting a self- declaration form prior to entering a transit point
like airport, railway station etc. or at the time of checking-in for a flight,
into a hotel etc. Accordingly, the User must ensure downloading of Arogya Setu
App on their smartphones or provide any other alternate such as
self-declaration when demanded.
User undertakes that all bookings are subject to certain
minimum medical wellbeing criteria specified by the Govt. / appropriate
authority from time to time. User should have no medical history of the
COVID-19 virus 28 days before the date of scheduled travel, especially in case
of inbound travel. In this regard the User may be required to furnish a medical
proof or health declaration in a applicable format.
UPI related terms & conditions
PMT acts as a Third Party Application Provider (TPAP) under
UPI
PMT is a TPAP authorized by NPCI to facilitate payments
through PSP Bank(s). For this purpose ICICI Bank and IndusInd Bank shall act as
the PSP. PMT is a service provider participates in UPI through the PSP Bank.
Through the agreement entered into between PMT,
ICICI/IndusInd and NPCI, PMT shall facilitates grievances, complaints and
provide resolution to the customers using our UPI application.
PMT shall act as the first point of contact for all UPI
related grievances/ complaints for its UPI customers. In the event the
complaint or grievance remains unresolved, the User may escalate the issue to
ICICI Bank/IndusInd Bank, followed by the User’s bank (linked to the UPI
account) and NPCI thereafter, in the same order. If the User is still
dissatisfied, the User may approach the Banking Ombudsman and / or the
Ombudsman for Digital Complaints, as the case may be.
FAQS
What is NPCI?: National Payments Corporation of
India (NPCI) is an authorized payment system operated by RBI. NPCI owns and
operates the UPI payment system.
What is PSP bank?: Payment Service Provider
(PSP) is the banking company authorized to act as a service provider under the
UPI framework. PSP engages the Third Party Application Provider (TPAP) to
provide UPI services to the end-user customers.
What is TPAPs?: Third Party Application Provider
(TPAP) is an entity that provides the UPI compliant app(s) to the end-user
customers to facilitate UPI based payment transactions.
What is Customer’s Bank?: The Bank where the
end-user customer maintains his/her account that has been linked for the
purpose of debiting/crediting the payment transactions made through UPI.
Who is End User Customer?: The end-user customer
is the individual who uses UPI payment facility to send and receive payments.
GENERAL TERMS PERTAINING TO THE USE OF UPI
Roles & Responsibilities of NPCI
Roles & responsibilities of PSP Bank
Roles & responsibilities of TPAP
Dispute Redressal Mechanism
Every end-user customer can raise a complaint with respect
to a UPI transaction, on the PSP app / TPAP app/NPCI using the following links:
PayMyTravel support link: https://www.paymytravel.com/support/contact-us.php
PSP Bank Link:
ICICI Bank: https://www.icicibank.com/complaints/complaints.page
IndusInd Bank: https://www.indusind.com/in/en/personal/reach-us.html
NPCI Link: https://www.npci.org.in/what-we-do/upi/dispute-redressal-mechanism
End-user customer can select the relevant UPI transaction
and raise a complaint in relation thereto
A complaint shall be first raised with the relevant TPAP in
respect to all UPI related grievances / complaints of the end-user customers
on-boarded by the PSP Bank / TPAP (if the UPI transaction is made through TPAP
app). In case the complaint / grievance remains unresolved, the next level for
escalation will be the PSP Bank, followed by the bank (where the end-user
customer maintains its account) and NPCI, in the same order. After exercising
these options, the end-user customer can approach the Banking Ombudsman and /
or the Ombudsman for Digital Complaints, as the case may be.
The complaint can be raised for both the types of
transactions i.e. fund transfer and merchant transactions
The end-user customer shall be kept communicated by the PSP
/ TPAP by means of updating the status of such end-user customer’s complaint on
the relevant app itself.
TRIPMONEY
Tripmoney Fintech Solutions PVT. Ltd (TRIPMONEY)is a 100%
subsidiary Company of PayMyTravel Group since 2020 providing Users with a
platform for easy-to-apply digital travel loans, EMI facilities, personal loan
,credit cards, forex cards and other products by connecting the User with the
respective service providers like various banks, NBFCs and Fintech Companies .
Any User who inquires about or purchases any product through
or avails any service of TRIPMONEY through PMT’s platform, is bound by the
terms of this User Agreement in addition to the User Agreement, Privacy Policy
or any other terms & conditions available on TRIPMONEY’s platform.
Any User who inquires about or purchases any product through
or avails any service of TRIPMONEY through PMT’s platform further agrees to
share accurate and valid details with PMT inter alia information that may be
required for the purpose of booking /purchasing a product/service as mandated
under the applicable laws :
CONTENT MODERATION
Guest Review Moderation Guidelines
We only accept customer reviews from customers who have
booked and completed a hotel stay with us. Occasionally, we may also obtain and
display customer reviews from other third-party service providers. Reviews may
include a rating, text, and/or images.
All the reviews submitted by customers are initially
auto-moderated. The reviews that do not pass the auto-moderation check due to
various reasons, like suspected fraud reviews, irrelevant reviews, comments
containing profanity, etc. are manually moderated.
While manually moderating reviews, we make the best efforts
to ensure that the intent, meaning, or the language of the review is not
changed. This means that neither will the reviews get edited for grammar,
spellings, sentence construction, use of abbreviations, nor will it be edited
to make it more comprehensible. We understand that customers are not
professional writers, and any change in the content makes the reviews look fake
and fabricated.
We make reasonable efforts to detect fake reviews. We
reserve the right to delete and investigate any review we have reason to
believe is fake. We may also cease showing reviews of a property if the
management of the property changes.
We make no representation or warranty regarding the
accuracy, genuineness, or veracity of any review. Anyone who relies on such
reviews does so at their own risk.
Moderation Guidelines for Content Only Reviews
What kind of reviews are accepted?
What kind of reviews are rejected?
Moderation Guidelines for Image Reviews
All the guest images undergo an auto-moderation process.
Images that are not approved reflect in the manual queue and are moderated
basis the guidelines below.
What kind of images are accepted?
Images which focus mainly on the room, bathroom, interior,
reception area, dining hall, banquet hall, or any other hotel
facility/amenity/premises are accepted.
What kind of images are rejected?
Images which are not related to the hotel or stay experience
are rejected. For instance: Selfies, irrelevant images, inappropriate images
(showing nudity, obscenity, drugs), duplicate images, screenshots,
low-resolution images, incorrectly tagged images, upside down or rotated
images, and watermarked images.
Hotel Reply Moderation Guidelines
What kind of replies are accepted?
What kind of replies are rejected?
RECOMMENDATION SYSTEM
We use ‘recommendation’ systems to display information on
our Platform in a way that’ll help you discover properties we think you’ll
like. The search results are based on the recommendation system, wherein the
results are shown as per the information filled by you in the search form like
destination, number of guests, budget etc, along with the information captured
by us on your past usage of our platform. The performance on a property on the
platform, and its ranking in the search results is also based on its gross
bookings, net bookings, reviews, location, price, type of property and the
click rate of the property.
The search results are also based on the recommendation
system and the accommodations shown to you are based on the information
provided by you in the search form. The accommodations shown may further be
narrowed down by other filters like price range, user rating, area, type of
property etc.
The search results are sorted based on popularity as a
default. If the user wishes to see the results in other manner, the user may
sort the results basis on user rating, and price (lowest first) and price
(highest first). The recommendation system may further be influenced by how the
other customers are using our platform and have similar preferences as used by
you.
The user may also see some properties which have a badge
that says ‘sponsored’, this means that the service provider has paid us to make
the property appear at that position as part of our ‘sponsored listing
programme’.
MISCELLEANEOUS
SEVERABILITY: If any provision of this User
Agreement is determined to be invalid or unenforceable in whole or in part,
such invalidity or unenforceability shall attach only to such provision or part
of such provision and the remaining part of such provision and all other
provisions of this User Agreement shall continue to be in full force and
effect.
JURISDICTION: This Agreement is subject to
interpretation as per the laws of India, and the parties shall refer any
unresolved disputes to the exclusive jurisdiction of courts in Delhi.
AMENDMENT TO THE USER AGREEMENT: PMT reserves
the right to change the User Agreement from time to time. The User is
responsible for regularly reviewing the User Agreement.
CONFIDENTIALITY: Any information which is
specifically mentioned by PMT as confidential shall be maintained
confidentially by the User and shall not be disclosed unless as required by law
or to serve the purpose of this User Agreement and the obligations of both the
parties herein.
FEEDBACK FROM CUSTOMER: PMT would like to know
the feedback of the Users for improving its services. The User hereby
authorizes PMT to contact the User for their feedback on various services
offered by PMT. Such feedback may be collected through emails, telephone calls,
SMS or any other medium from time to time. In case the User chooses not to be
contacted, such User shall write to PMT for specific exclusion at info@paymytravel.com.
PRIVACY POLICY: User shall also refer to PMT's
Privacy Policy available on PMT's website which governs use of the Websites. By
using the Website, User agrees to the terms of the Privacy Policy and
accordingly consents to the use of the User’s personal information by PMT and
its affiliates in accordance with the terms of the Privacy Policy.
GRIEVANCE REDRESSAL: PMT strongly believes in
resolving the issues raised by the User(s). In the event if user feels that
it’s concern has not been resolved to it’s satisfaction, User may contact our
grievance officer, who shall endeavour to redress the concern within 30 days
from the date of escalation. To reach the grievance officer please use this
link to submit the details. User(s) are advised to escalate to the grievance
officer only when they have already raised their complaint which has not been
resolved to their satisfaction, or their concern has not been resolved within
30 days from the date of ticket generation. User(s) will be required to share
their booking reference number and the ticket ID generated for their complaint,
for any escalations to the Grievance Officer through this link
Click here to see PMT self-declaration to Central Consumer
Protection Authority (CCPA) Notice
In compliance of the Information Technology Act, 2000 and
rules made thereunder and also in compliance of the Consumer Protection
(E-Commerce) Rules, 2020 the name and contact details of the Grievance Officer
are herein as under:
If you require the details of Legal Representative, please
reach out to the Grievance Officer.
Name: Nitesh Kumar Aggarwal
Email ID: info@paymytravel.com
Address: PayUTravel Private Limited
3rd FLOOR, INNOV8 ORCHID CENTER
SECTOR-53, GOLF COURSE ROAD
Gurugram, Haryana-122002
Working Hours: Mon to Fri (9:00 to 18:00) (GMT +5 hours).
The Grievance Officer can be reached out in English.
TERMS OF SERVICE
FLIGHT TICKETS
TERMS OF THE AIRLINES
The airline tickets available through the Website are
subject to the terms & conditions of the concerned airline, including but
not limited to cancellation and refund policies.
PMT merely acts as a facilitator to enable the User to book
a flight ticket. The contract of service for utilization of the flight is
always between the User and the concerned airline.
Airlines retain the right to reschedule flight times, route,
change or cancel flights or itineraries independent of and without prior
intimation to PMT. As a facilitator PMT has no control or authority over the
logistics of the airlines and therefore is not liable for any loss, direct or
incidental, that a User may incur due to such change or cancellation of a
flight.
Different tickets on the same airline may carry different
restrictions or include different services and price.
The baggage allowance on given fare is as per the terms
decided by the airline, and PMT has no role to play in the same. Some of the
fares shown in the booking flow are "hand baggage fares" which do not
entitle the User for free check in baggage and therefore the User will be
required to pay separately for check in baggage. The prices for adding check-in
baggage to a booking may vary from airline to airline. The User is advised to
contact the airlines for detailed costs.
CODE SHARE
Some airlines enter into "code share" agreements
with other Airlines. This means that on certain routes, the airline carrier
selling or marketing the flight ticker does not fly its own aircraft to that
destination. Instead, it contracts or partners with another airline to fly to
that destination. The partner airline is listed as "operated by" in
the booking flow.
If your flight is a code share, it will be disclosed to you
in the booking process and prior to payment.
PMT will disclose any such code-share arrangements to the
User, only when the ticketing airline discloses it to PMT in the first place.
PRICING
The total price displayed on the Website on the payment page
usually includes base fare, applicable government taxes and convenience fee.
Users are required to pay the entire amount prior to the confirmation of their
booking(s). In the event the User does not pay the entire amount, PMT reserves
its right to cancel the booking. User agrees to pay all statutory taxes,
surcharges and fees, as applicable on the date of travel.
To avail infant fares, the age of the child must be under 24
months throughout the entire itinerary. This includes both onward and return
journeys. If the infant is 24 months or above on the return journey, User will
be required to make a separate booking using a child fare. Any infants or
children must be accompanied by an adult as per the terms of the airlines.
TRAVEL DOCUMENTS
It shall be the sole responsibility of the User to ensure
they are in possession of valid travel documents such as identity proof,
passport, visa (including transit visa) etc. to undertake the travel. User
agrees that in case of inability to travel for not carrying valid travel
documents, PMT shall in no way be held liable.
User understands that the information (if any) provided by
PMT regarding the travel documents is only advisory in nature and can't be
considered conclusive. The User shall ensure checking the requirements of
travel with the respective airlines of the respective jurisdictions the User
may transit through or choose to visit.
CHECK-IN TERMS
User should check with the airlines directly regarding the
check-in timings. Usually, check-in begins 2 hours before departure for
domestic flights, and 3 hours before departure for international flights.
User should carry valid identification proofs, passport, age
proofs as may be required to prove the identity, nationality and age of the
passengers travelling on a ticket, including infants.
USE OF FLIGHT SEGMENTS
In the event User does not embark on the onward journey, the
entire PNR pertaining to that booking shall be automatically cancelled by the
airline. In such a scenario PMT has no control in the said process nor will be
obligated to provide alternate bookings to the User. The cancellation penalty
in such an event shall be as per the applicable airline rules.
CHANGES TO EXISTING BOOKING
Any changes that are made to any existing booking shall be
subject to certain charges levied by the respective airline, apart from the
service fee charged by PMT.
The User shall be obligated to pay applicable charges in the
event of any alteration or modification to an existing booking. However,
depending on the airline's policy and fare class, charges for changes or
modifications to existing bookings may vary.
REFUND
Refunds will be processed as per the airline fare rules and
cancellation policy. Such refunds shall be subject to PMT receiving the same
from the airlines. However, the convenience fee paid to PMT paid at the time of
booking is a non-refundable fee.
All cancellations made directly with the airline need to be
intimated to PMT, in order to initiate the process of refund. The processing
time for refunds may vary depending on the mode of payment, bank etc. The
refund shall be processed after deducting the PMT service fee which is
independent of the convenience fee as mentioned above.
The refund will be credited to the same account from which
the payment was made. For example, if the User used a credit card, PMT will
make an appropriate charge reversal to the same credit card; like-wise if the
User used a debit card, PMT will credit the money to the same debit card.
In the event of cancellation and refund of partially
utilized tickets, upfront discount and promo code discount availed at the time
of booking would be deducted from the refund amount.
CHARTER
TERMS OF THE CHARTER COMPANY
Charter facility means and include booking or hiring of an
entire jet/aircraft/helicopter as available with the Charter Company.
The Charter facility booked through the Website is subject
to the terms & conditions of the concerned Charter Company, including but
not limited to cancellation and refund policies. The same will be communicated
to the User at the time of booking and also through the booking confirmation
voucher.
The User acknowledges that PMT merely acts as a facilitator
to enable the User to book a Charter. The contract of service is always between
the User and the concerned Charter Company.
The booking will be governed by terms decided by the Charter
Company and the Charter Company reserves the right to cancel or reschedule the
charter booked on account of events like bad weather conditions, lockdown,
operational requirements or if there is any unforeseen technical/mechanical
problem. An alternate charter is subject to availability and is the sole
prerogative of the Charter Company of which PMT has no control. Any difference
in the fare will be payable basis the fare existing at time of rescheduling the
charter flight.
FACILITIES ON BOARD
Carry –on luggage /Baggage allowance, boarding & lodging
facilities, number of passenger , food etc. are as per the terms of the charter
Company and PMT has no role to play in the same. PMT may facilitate the
communication on the requests of the User to the Charter Company, however,
fulfilment of those requests are entirely the prerogative of the Charter
Company
CHANGE IN THE EXISTING BOOKINGS
Any changes to an existing booking will be subject to the
charges levied by the Charter Company. The User shall be obligated to pay
applicable charges in the event of any alternation or modification to existing
booking.
TRAVEL DOCUMENT
User understands that the Charter Company requires passenger
names, nationality, passport number, date of issue and date of expiry, medical
reports etc. well in advance to obtain necessary security clearances and to
undertake the travel .User also understands that inability to travel on account
of not carrying valid travel documents or refusal to board shall be solely
attributable to the User and PMT shall in no way be held liable for the same.
REFUND
Refunds will be processed as per the Charter fare rules and
cancellation policy. Such refunds shall be subject to PMT receiving the same
from the Charter Company. However, the convenience fee paid to PMT paid at the
time of booking is a non-refundable fee
The refund will be credited to the same account from which
the payment was made. For example, if the User used a credit card, PMT will
make an appropriate charge reversal to the same credit card; like-wise if the
User used a debit card, PMT will credit the money to the same debit card.
HOTELS
ROLE OF PMT AND LIMITATION OF LIABILITY OF PMT
PMT acts as a facilitator and merely provides an online
platform to the User to select and book a particular hotel. Hotels in this
context includes all categories of accommodations such as hotels, home-stays,
bed and breakfast stays, farm-houses and any other alternate accommodations.
All the information pertaining to the hotel including the
category of the hotel, images, room type, amenities and facilities available at
the hotel are as per the information provided by the hotel to PMT. This
information is for reference only. Any discrepancy that may exist between the
website pictures and actual settings of the hotel shall be raised by the User
with the hotel directly, and shall be resolved between the User and hotel. PMT
will have no responsibility in that process of resolution, and shall not take
any liability for such discrepancies.
INFORMATION FROM THE HOTEL AND THE TERMS OF THE HOTEL
The hotel booking voucher which PMT issues to a User is
solely based on the information provided or updated by the hotel regarding the
inventory availability. In no circumstances can PMT be held liable for failure
on part of a hotel to accommodate the User with a confirmed booking, the
standard of service or any insufficiency in the services, or any other service
related issues at the hotel. The liability of PMT in case of denial of check-in
by a hotel for any reason what-so-ever including over-booking, system or
technical errors, or unavailability of rooms etc., will be limited to either
providing a similar alternate accommodation at the discretion of PMT (subject
to availability at that time), or refunding the booking amount (to the extent
paid) to the User. Any other service related issues should be directly resolved
by the User with the hotel.
Hotels reserves the sole right of admission and PMT has no
say whatsoever in admission or denial for admission by the hotel. Unmarried or
unrelated couples may not be allowed to check-in by some hotels as per their
policies. Similarly, accommodation may be denied to guests posing as a couple
if suitable proof of identification is not presented at the time check-in. Some
hotels may also not allow local residents to check-in as guests. PMT will not
be responsible for any check-in denied by the hotel due to the aforesaid
reasons or any other reason not under the control of PMT. No refund would be
applicable in case the hotel denies check-in under such circumstances.
RESPONSIBILITIES OF THE USER
The User would be liable to make good any damage(s) caused
by any act of him/ her/ or their accompanying guests (willful/negligent) to the
property of the hotel in any manner whatsoever. The extent and the amount of
the damage so caused would be determined by the concerned hotel. PMT would not,
in any way, intervene in the same.
The primary guest must be at least 18 years old to be able
to check into the hotel.
The User has to be in possession of a valid identity proof
and address proof, at the time of check-in. The hotel shall be within its
rights to deny check-in to a User if a valid identity proof is not presented at
the time of check-in.
Check-in time, check-out time, and any changes in those
timings, will be as per hotel policy & terms. Early check-in or late
check-out request is subject to availability and the hotel may charge an
additional fee for providing such services.
ADDITIONAL CHARGES BY THE HOTEL
The booking amount paid by the User is only for stay at the
hotel. Some bookings may include breakfast and/ or meals as confirmed at the
time of booking. Any other services utilized by the User at the hotel,
including laundry, room service, internet, telephone, extra food, drinks,
beverages etc. shall be paid by the User directly to the hotel.
Hotels may charge a mandatory meal surcharge on festive
periods like Christmas, New Year's Eve or other festivals as decided by the
hotel. All additional charges (including mandatory meal surcharges) need to be
cleared directly at the hotel. PMT will have no control over waiving the same.
PAYMENT FOR BOOKINGS AND ANY ADDITIONAL PAYMENTS
Booking of a hotel can either be "Prepaid", or
"Pay at hotel" as per the options made available by a hotel on the
Website of PMT.
In "Prepaid" model, the total booking amount is
paid by the User at the time of booking itself. Such total booking amount
includes the hotel reservation rate, taxes, service fees as may be charged on
behalf of the actual service provider, and any additional booking fee or
convenience fee charged by PMT.
At the hotel's or PMT's sole discretion on case to case
basis, the User may also be provided with an option to make a part payment to
PMT at the time of confirmation of a booking. The balance booking amount shall
be paid as per the terms of the bookings. For security purposes, the User must
provide PMT with correct credit or debit card details. PMT may cancel the
booking at its sole discretion in case such bank or credit card details as
provided by the User are found incorrect.
For security purposes, the User must provide PMT with
correct credit or debit card details. PMT may cancel the booking at its sole
discretion in case such bank or credit card details as provided by the User are
found incorrect.
Payment can be made either in INR or any other foreign
exchange/currency as specified at the time of booking.
Some banks and card issuing companies charge their account
holders a transaction fee when the card issuer and the merchant location (as
defined by the card brand, e.g. Visa, MasterCard, American Express) are in
different countries. If a User has any questions about the fees or any exchange
rate applied, they may contact their bank or the card issuing company through
which payment was made.
Some accommodation suppliers may require User and/or the
other persons, on behalf of whom the booking is made, to present a credit card
or cash deposit upon check-in to cover additional expenses that may be incurred
during their stay. Such deposit is unrelated to any payment received by PMT and
solely at the behest of the Hotel.
In "Pay at hotel" model, the concerned hotel will
collect the entire payment against the booking at the time of check-in. In case
of international bookings, the payment will be charged in local currency or in
any other currency, as decided by the hotel. For security purposes, the User
must provide PMT with correct credit or debit card details. PMT may cancel the
booking at its sole discretion in case such bank or credit card details as
provided by the User are found incorrect.
BUS
ROLE OF PMT
PMT only provides a technology platform that connects
intending travelers with bus operators.
PMT does not operate any bus or offer the service of
transportation to the User.
PMT also doesn't act as an agent of any bus operator in the
process of providing the above-mentioned technology platform services.
The bus ticket booking voucher which PMT issues to a User is
solely based on the information provided or updated by the bus operator
regarding the seat availability.
The amenities, services, routes, fares, schedule, bus type,
seat availability and any other details pertaining to the bus service are
provided by the respective bus operator and PMT has no control over such
information provided by the bus operator.
LIMITATION OF LIABILITY OF PMT
In its role as a technology platform to facilitate
transactions between the bus operator and the User, PMT shall not be
responsible for the operations of the bus operator including, but not limited
to the following:
RESPONSIBILITIES OF THE USERS
Users are advised to call the bus operator to find out the
exact boarding point, or any information which they may need for the purpose of
boarding or travel.
At the time of boarding the bus, Users shall furnish a copy
of the ticket, and any valid identity proof like aadhar card, passport, PAN
card or voter identification card or any other identity proof issued by a
government authority.
Users are advised to check if they have been provided with
correct age, gender and other details in the ticket. If any discrepancy is
found in the ticket, the User should immediately get in touch with the bus
operator or PMT for necessary correction.
Carrier is not liable for loss or damage to the personal
belongings of the traveler.
It is the User's responsibility to reach the boarding point
well in time. The bus operator reserves the right to depart at the scheduled
time, and will not wait for any late-arriving passengers.
CANCELLATION OF TICKET
Cancellation of tickets can be done either through the
User's login in the PMT's website or mobile application, or by calling on the
customer care number; Any cancellation is subject to such cancellation charges
as mentioned on the ticket.
CABS
DEFINITIONS
"Cab" as used in this document includes all
categories of transport vehicles like Sedans, Hatchbacks, SUVs, MUVs, and any
other vehicle meant for transporting passengers.
"Cab Operator" means all the cab operators
providing their vehicles along with their drivers; such cab operators could
either be an individual or a company.
ROLE OF PMT AND LIMITATION OF LIABILITY OF PMT
PMT acts as a facilitator and merely provides an online
platform to the User to select and book a particular hotel. Hotels in this
context includes all categories of accommodations such as hotels, home-stays,
bed and breakfast stays, farm-houses and any other alternate accommodations.
PMT does not operate any cab or offer the service of
transportation to the User. PMT provides this technology platform to various
Cab Operators who are the actual service providers.
PMT does not guarantee or provide assurance in respect of
the behavior, antecedents or character of the driver of the Cab.
All the information pertaining to the Cab/Cab Operator
including the category of the Cab, images, availability and any other details
pertaining to the bus service are provided by the respective Cab Operator and
PMT has no control over such information provided by the Cab Operator.
PAYMENT FOR BOOKINGS AND ANY ADDITIONAL PAYMENTS
Booking of a Cab can either be "Prepaid", or
"Part Payment" as per the options made available by the Cab operator
on the Website of PMT.
In "Prepaid" model, the total booking amount is
paid by the User at the time of booking itself. Such total booking amount
includes the base fare, applicable taxes, and any additional booking fee,
service or convenience fee charged by PMT.
In "Part Payment" model, the User is required to
pay a specific percentage of the total booking amount at the time of booking
and designated balance amount shall be paid to the driver at the time of
check-in.
Any booking is subject to the applicable cancellation policy
set out on the booking page or as communicated to the customers in writing.
Expenses like toll charges, permit charges, parking charges,
entry fees, Service Tax & any other Government Tax as per Government
guidelines are to be borne by the User and paid directly to the driver.
RESPONSIBILITIES OF THE USERS
The User must carry a valid photo-id proof during the trip
and present the same to the Cab Operator or driver of the Cab before boarding
the Cab. In the event of a mismatch in the identity of the User or traveler,
the Cab Operator or the driver of the Cab may, at their discretion, deny
boarding to such User.
Cab Operator is obligated to commence the trip as soon as
the User boards the Cab. In case of any delay in commencement of the trip, the
User shall have the right to cancel the booking and get refunded.
User shall be responsible for their own safety and the
safety of their luggage. PMT shall not be responsible for any loss to the User
or their luggage in any event.
TRAIN
ROLE OF PMT
PMT only acts as a technology partner and facilitator for
booking of train tickets. PMT provides the facility of booking train tickets
through the IRCTC (Indian Railway Catering and Tourism Corporation).
The booking of train tickets is subject to the terms and
conditions of IRCTC.
PMT is not the owner or operator of the trains giving the
service. PMT shall not be held liable for any issue arising out of the
performance of the service by the train operator.
The user is required to visit the IRCTC website for all the
information regarding the train services.
RESPONSIBILITIES OF THE USERS
The user will be required to carry valid identification
proof during the travel. The user may be denied boarding the train if they fail
to produce the valid identification proof.
PAYMENT AND REFUNDS
The payment for the booking shall be made by the user using
the payment options available on the PMT website.
Refunds, if any, on cancelled bookings will always be
processed to the respective account or the banking instrument (credit card,
wallet etc.) from which payment was made for that booking.
Cancellation of tickets can be done either through the
User's login in the PMT's website or mobile application, or by calling on the
customer care number; Any cancellation is subject to such cancellation charges
as mentioned on the ticket.
TOURS AND ATTRACTIONS
Terms of the service provider:
Tours and Attractions service is provided by third party
service providers. PMT merely acts as a facilitator.
The User agrees to abide by the terms and conditions of the
service provider.
PMT shall not be held liable for any loss or damage arising
out of the use of the service.
VISA SERVICES
ROLE OF PMT
PMT acts as a facilitator for visa processing and is not
responsible for the grant or rejection of the visa.
PMT shall not be held liable for any delay or rejection of
visa by the consulate/embassy.
The User is responsible for providing correct and complete
documents for visa processing.
PAYMENT AND REFUNDS
The visa fees are non-refundable.
PMT service charges are non-refundable.
OUTBOUND AND DOMESTIC TOURS
ROLE OF PMT
PMT acts as a facilitator for booking outbound and domestic
tours.
The tours are operated by third party tour operators.
PMT shall not be held liable for any deficiency in service
by the tour operator.
PAYMENT AND REFUNDS
The payment for the booking shall be made by the user using
the payment options available on the PMT website.
Refunds, if any, on cancelled bookings will always be
processed to the respective account or the banking instrument (credit card,
wallet etc.) from which payment was made for that booking.
Self-Drive Cabs
Terms of the service provider:
Self-Drive Cabs service is provided by third party service
providers.
PMT merely acts as a facilitator.
The User agrees to abide by the terms and conditions of the
service provider.
CRUISE SERVICES
Terms of the service provider:
Cruise service is provided by third party service providers.
PMT merely acts as a facilitator.
The User agrees to abide by the terms and conditions of the service provider.